Self-service is a key and increasingly important part of an integrated customer experience. A significant number of customer requests are for simple issues such as password resets, order status enquiries or directory assistance.

Nearly all of these requests are ‘self-service’ interactions that can be handled without the need for live assistance. Our solutions empower customers to self-serve through a wide range of speech recognition, touch tone, web, forums and mobile options which are quick to implement, powerful, and extremely cost-effective.

Enghouse Interactive solutions intelligently engage customers through the most effective and accessible channels, whilst ensuring a consistent and joined up experience. Efficient use of resoures, anywhere in the enterprise, ensures high quality service and low customer effort, leading to more satisfied loyal and profitable customers. Nearly all of these requests are ‘self-service’ interactions that can be handled without the need for live assistance.

Communications Portal
Enghouse Interactive Communications Portal is an open standards-based development platform that significantly reduces the time, cost and complexity of creating and deploying tailored voice self-service and communications solutions. It enables organisations to deploy voice, video messaging, SMS, mobile IVR navigator and email communications on a single platform.

Mobile IVR Navigator
An innovative mobile application that visually navigates users through an organisations customer service options. Using a web-based connection to any Enghouse Communications Portal IVR call flow, it presents options to users via their smartphone, tablet or other mobile device. With no telephony resources required, the mobile IVR platform operations parallel to voice platforms without reducing capacity and enabling customers to take advantage of multi-media interactions anywhere, anytime.