With increased demands from customers, companies require a communications platform that’s agile enough to quickly and efficiently respond to customers from any channel, at any time; connecting them to your business rules, whilst providing actionable intelligence to drive ongoing improvement.

Enghouse’s unique multichannel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, and are accredited on all major platforms including Skype for Business, NEC & ShoreTel.

Enghouse Interactive provides SMB and enterprise clientele with omni-channel contact centre tools to elevate levels of service and care, while lowering costs and operating expenses. Agent empowerment is the hallmark of Enghouse Interactive’s portfolio. Each solution features user-friendly interfaces that empower operators, contact centre agents and supervisors to utilize inbound and outbound interactions, coupled with SMS, email, chat, video, IVR, Mobile IVR, quality management, contact recording and real-time speech analytics.

HelpDesk – Seats 5+ (On premise)
Ideal for helpdesks looking to reduce costs and leverage Unified Communications. Highly cost effective solution to extend UC with call centre functionality.

Communications Centre – Seats 20+ (Cloud/On Premise)
Ideal for mid-size organisations Enghouse Interactive’s Communications Centre intelligently streamlines and centralises all contact types into a single, fully integrated solution with a user-friendly interface. Omni-channel queuing and skills-based routing ensure all types of interaction are identified, prioritised, routed and transacted expertly, first time, every time.

Contact Centre Enterprise – Seats 100+ (Cloud/Hybrid/On Premise)
Enghouse Interactive’s Contact Centre: Enterprise is a state-of-the-art contact centre platform that integrates cross-channel interactions and customer data into a unified view of the customer enabling contact centres to deliver a proactive and responsive customer service experience. With its distributed, highly scalable and resilient architecture, enterprises have the flexibility to deploy on premise or in the cloud.

Contact Centre as a Service – Seats Unlimited (Cloud)
For service providers and shared service centres, looking for a complete multi-tenant contact centre solution, which is highly scalable with shared architecture.

Outbound
Our award winning outbound communications platform offers proactive engagement to customers. The predictive dialler technology offers high performance, extraordinary flexibility and user-friendly operation for your dynamic outbound campaigns making the most efficient use of available resources, saving time and costs.