A not-for-profit health service, Access Homehealth provides support to 15,000 people in home care. Telephony is a critical resource for often home-bound people as it is for nursing and support staff at Access who were using disparate telephony systems across 20 sites.
Access required a single image that could provide nursing and other care givers with improved resources to deliver better home health care. Telesmart deployed a ShoreTel UC system and manage lines and calls resulting in at least a 30% saving in annual telephony costs, 10 people reassinged to more productive roles: $450,000 in annual savings.
The system is consolidated in one location, Christchurch, with three call centres and nine virtual call centres throughout New Zealand.
Phillip Hendry, CIORead Full Case Study
Telesmart provide us with our telephony and video conferencing needs. From phoning Telesmart to tell them they won the business, through to design of the system, procurement, configuration and installation, it was less than eight weeks. That speed of response was quite outstanding.
Great products and great service. We highly recommend them.
Jason Wild, Operations DirectorRead Full Case Study
With offices in the North and South Island, our consultancy required a robust communications system that would work efficiently and cost effectively for landlines and mobiles. Telesmart clearly and positively addressed our many questions and made a number of recommendations to improve our business communications. Telesmart provide a complete package for telephony, mobility, internet and VPN connections at a competitive rate, complete with in-house training and, more importantly, provide us with a single point of contact for all our telecommuication services.
We have no hesitation in recommending Telesmart.
Grant Flemming, IT Administrator
Telesmart provide and support our WAN, internet and phone system nationwide. Telesmart's level of service has played a large part in our company's success in providing high level support to our customers. It is with great pleasure that I recommend Telesmart as a proven, reliable and valuable supplier of telecommunication services.
Sharon Elliot, Projects Manager