As an Internet and Telecommunication Service Provider, Telesmart qualifies as an Essential Service Provider. We continue to conduct Business as usual, supporting our customers, partners, personnel and NZ. We are currently giving prioritisation to the Health Sector, Community Welfare and other Essential Service Providers where necessary.
Improve productivity and effective communication. Join your people and your customers together through integrated voice, video and data in the office, remotely and overseas. Create a seamless, uniform user experience throughout your business.
Bringing all your business to Telesmart ensures your essential communication services work seamlessly and harmoniously together.
A not-for-profit health service, Access Homehealth provides support to 15,000 people in home care. Telephony is a critical resource for often home-bound people as it is for nursing and support staff at Access who were using disparate telephony systems across 20 sites.
Access required a single image that could provide nursing and other care givers with improved resources to deliver better home health care. Telesmart deployed a ShoreTel UC system and manage lines and calls resulting in at least a 30% saving in annual telephony costs, 10 people reassinged to more productive roles: $450,000 in annual savings.
The system is consolidated in one location, Christchurch, with three call centres and nine virtual call centres throughout New Zealand.
Phillip Hendry, CIO