Zeacom Unified Communication

Overview

ZCC offers a comprehensive suite of Unified Communications functionality that improves the way your organization manages all its business communications.

Presence gives staff and operators valuable information on people’s whereabouts and availability. Desktop Telephony and Microsoft Outlook Integration simplify call handling and give users the ability to manage all their communications from their desktop. Sophisticated Contact Center and Operator functionality addresses the unique requirements of these important customer touch points; while Third Party Integration allows organizations to connect ZCC with their other business applications easily and cost effectively.

ZCC is a single solution for enabling UC on one appliance, using one application and one administration interface. View ZCC Functional diagram, click here

ZCC Unified Communication

Zeacom Communications Center (ZCC) is a Unified Communications (UC) solution that significantly increases the efficiency and effectiveness of communications across the entire enterprise. ZCC is primarily an SME solution offering flexible and modular CT applications designed to meet the needs of 50:5000 desktop users. ZCC brings together, on one software platform, a suite of specialized contact center and enterprise wide UC functionality that spans your entire business enterprise. ZCC works to bring life to legacy PBX infrastructure and other software applications.

At the core of ZCC is Zeacom’s well established and award winning contact center, unified messaging, mobility and desktop telephony functionality which can be combined to create an enterprise wide unified communications solution.

ZCC brings business agility to help transform your business

ZCC has the power to enhance every touch point in your organization, by improving business processes and allowing your staff to be more responsive. With ZCC, every individual has the ability to deliver an exceptional customer facing experience because it allows people exchange information quickly, easily and in real time – internally and externally, desktop to desktop, by phone, email, fax, mobile, chat and via your website.

Determining the right solutions for your business is critical 

Delivering a great communication experience should be part of every interaction with your company, no matter who the person is, their role, the time, place or mode of communication.

Zeacom was built upon the premise that every person in an organization can benefit from having the same kind of tools that a contact center environment has, regardless of the number of contacts they handle every day and whether those contacts are internal or external customer facing. ZCC gives every individual the tools they need to deliver the best possible business outcome.

Zeacom Unified Messaging

What is Unified Communications (UC)?

Unified Communications is a convergence of the many forms of communication that business people use every day, including telephony (landline, fax, mobile), email, voice messaging, conferencing, instant messaging and desktop collaboration tools.

Why does your organization need UC?

UC addresses a number of pressing issues faced by organizations today:

On average organizations use over six different devices and five different applications to communicate on a daily basis, yet co-workers are still unable to reliably reach each other to access time critical information. The fact that employees are increasingly mobile makes collaboration that much harder. This inability to communicate effectively not only lowers worker productivity but it hinders access to decision-makers, resulting in delays, missed deadlines and dissatisfied customers.

Simplify and streamline

Unified Communications brings the individual’s communications devices and applications together and provides a simple user interface, making them faster and more manageable to use.

One of the big benefits of UC is the way it supports real-time communication, making it easier to access decision-makers and company ‘experts' in time critical situations. Presence and Mobility are just two examples.

Presence gives employees an immediate view of the whereabouts of colleagues and managers, allowing users to select the best method for reaching the person they require before initiating contact. Presence also allows the user to be notified when a colleague returns to his or her desk by detecting the use of the phone, mouse or keyboard. To find out more about Presence, click here.

By enhancing real-time access to staff, UC allows workers to successfully complete transactions during the customer’s first contact, or minimize the time it takes to resolve the customer’s problem, increasing productivity, customer satisfaction and revenue generation. The more extensively UC is deployed within the organization, the greater the gains as more employees are fully accessible to their colleagues.

Reduce IT complexity

The right UC solution can also make it easier and more cost effective for organizations to manage their communications applications from an administrative and IT infrastructure perspective.

Zeacom’s UC and contact center applications have all been developed by Zeacom from the same code base, can reside on the same server, share a single administration interface and are accessed by users via a single desktop interface - making the ZCC solution easier to manage, administer and support than many other UC offerings. ZCC lowers your organization’s cost of ownership by making fewer demands on your IT resources.

Many needs, one solution

ZCC offers a single solution to satisfy all your business communication needs. It allows individuals, departments and locations to work as one by enabling efficient internal and external communications across the entire enterprise.