About ShoreTel

ShoreTel Inc.; Corporate Background

ShoreTel was founded in 1996 with the goal of developing a voice communications platform that was easy to use, simple to deploy and highly manageable.

ShoreTel’s mission: to position global enterprises to leverage voice as a strategic asset, achieving new levels of internal efficiencies which translate to a competitive market advantage.

Headquartered in Sunnyvale, California, ShoreTel has been making IP-Telephony communications a reality in the enterprise since 1998. Now shipping the sixth release of its software, the company has delivered its award-winning ShoreTel IP voice communications system to thousands of customers supporting hundreds of thousands of individual users.

To date, the company has received $90 Million in funding from investors such as Lehman Brothers, Cross Point Ventures, JP Morgan, Foundation Capital, Matrix partners, and Charter Growth Capital.

ShoreTel is internationally recognised as the fastest-growing IP-Telephony Company in the world, enjoying 100% growth each year. 

The executive team at ShoreTel brings extensive professional skill and experience gained in leadership positions with companies such as Mytel, Lucent, IBM, Octel Communications, 3Com, Bay Networks and Network Computing Devices.

 ShoreTel Solution

ShoreTel; the NO RISK Choice

Year after year ShoreTel has been showered with accolades, echoing the chorus of feedback from thousands of delighted customers. No other IP solution provider has achieved such wide sweeping praise from the people who matter most; the customers.

Thousands of enterprise customers worldwide now rely upon ShoreTel's award-winning IP-Telephony platform for their critical voice communications. This document provides an insight into why ShoreTel is unique, and the right choice for your organisation. Below are a few of the key points you will find through this document that elaborate on the benefits of a ShoreTel IP Telephony solution;

Ease of Deployment and Reliability

Ease of Deployment and Cast-iron Reliability are the cornerstone of ShoreTel's international reputation. From the outset ShoreTel was designed to enable simple deployment and ease of management across dispersed locations, without sacrificing reliability.  ShoreTel has taken the gamble out of deploying Voice over IP technology, removing the typical VoIP points-of-failure.

Superior Voice Quality

The ShoreTel System provides the highest quality sound, the reason is no mystery. Even under sub-standard conditions, third-party assessments confirm that ShoreTel delivers voice across regular LAN and WAN environments with substantially less "latency" than alternative offerings. We invite you to sample the superior voice quality of a ShoreTel system for yourself, let your own ears be the judge!

Simplicity of Administration

ShoreTel's unique distributed architecture unifies multiple sites with a "single-image" solution. All ShoreTel locations, from corporate headquarters to the smallest branch office, are link together to form part of a single distributed system. Each site in turn enjoys the same quality of service. All ShoreTel sites can be managed as one large site, from a single centralised administrator application, accessible from any location!

Ease of Use

Independent, third-party assessments continue to rate ShoreTel as the easiest IP-Telephony system to use. The same research reports that in Head-to-Head trials customers are twice as likely to choose ShoreTel as any of its major rivals. [Nemertes Report, Nov 2005; PC-MAG]. We invite you to try the award-winning ShoreTel telephones and desktop applications for yourself, see for yourself why it is chosen more frequently in customer trials!

Scalability

A ShoreTel Solution can be progressively scaled to 10,000 ports, constructed of up to 200 ShoreTel Voice Switches. Even the smallest organisation can therefore enter a fully featured ShoreTel solution today, knowing they have the room to expand their system in the future without unnecessary replacement or upgrade of existing equipment.

Reliability

As a result of new thinking ShoreTel ingeniously engineered its architecture to exclude the typical points of failure that have plagued most IP-Telephony offerings.

By virtue of its "Embedded Call Control" and "Distributed Architecture", ShoreTel has taken the gamble out of deploying Voice over IP technology. ShoreTel's "Distributed Architecture" shares network call control with other ShoreGear Voice Switches around the voice network, eliminating any single point of failure.

As a result any ShoreTel solution, and it's "Embedded Call Control" Voice Switches, feature:

        -  Pacemakers, Healthcare Technology

        -  NASA, Aerospace Technology

        -  Robotics Technology

        -  ABS Automotive Brakes Technology

Reliability & Redundancy

The following outline the Mean Time Before failure for ShoreTel Components

Availability = MTBF/ (MTBF+MTTR)

ShoreGear Switches

ShorePhone IP Phones

An advanced architecture that distributes call control to ShoreGear voice switches across the network-eliminating any single point of failure. Each switch employs embedded software intelligence that allows it to independently handle call setup, and routing.

Should a server fail, the ShoreTel system can continue accepting calls, without disruption or loss of dial tone. A server clustering strategy can prevent temporary loss of voice applications (voice mail, automated attendant, CDR) and provide automatic failover to a redundant backup server.

System Architecture

ShoreTel Voice Applications Server

ShoreTel non-critical voice applications reside on a separate server.  This platform serves to provide for the following:

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of ShoreTel solution click link below