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  • About Callista  


     

    The Callista Group has a long and successful 19-year history in the design and development of call management systems and hospitality management systems.  Its systems are sold in more than 17 countries with an installed customer base of more than 6000.  Callista is known for its innovative software design which incorporates state of the art components to ensure accurate call management and hospitality management while simultaneously remaining easy-to-use and completely cost effective - even for the smallest businesses or the smallest hotels. motels, lodges B&Bs and hostels.

     

    Callista has forged longstanding relationships with most of the world's largest PABX manufacturers to ensure that its systems can be as widely used as possible.

     



     

    Callista Multifunctional . . .

     

    Intelligent, innovative call management for business

     

    Specifically designed for all businesses requiring accurate, reliable, multifunctional call management Multi-layered, multi-featured, totally integrated call management system combining telephone billing, cost recovery, PABX operator performance analysis & contact management. Powerful reporting features combining data and graphs for maximum information.

     

    Features

     

    • Allocate correct call costs to employees, departments, divisions, tenants, clients, customers, projects students, patients and/or extensions
    • Add margins to calls for effective call cost recovery
    • Track and bill high-speed internet usage*
    • Analyse the cost of calling mobile phones or of providing support to your customers
    • Protect your business from phone fraud and phone misuse & abuse
    • Monitor phone hackers (phreakers)
    • Determine the number of trunks/exchange lines required
    • Analyse information about phone answering response times
    • Locate peak calling times during the business week
    • Follow up lost calls
    • Powerful report filters to provide exactly the information you need
    • Automatically schedule and e-mail/export/print reports
    • Automatic system backup
    • Automatic On-Line Update to keep your system always up-to-date

     







    Callista’s powerful Call Processor simultaneously logs, processes and allocates all phone/fax calls. Generates real-time archives of raw call data which provide additional data security. Calls can be logged via a serial port, IP, Telnet or from a file. 


  •  

    Callista Hospitality

    A motel stay is more than just a comfortable bed, clean linen, endless hot water, quiet surroundings and a stunning view. Guests notice the little things - like how quickly their reservations were confirmed, efficiency at checkin/checkout, the ability to provide account updates on demand and a professionally and rapidly produced invoice which is complete and accurate when it’s time to go.

     

    And now just because you run a small property, it doesn’t mean you have to continue to struggle with out-dated and time-consuming manual processes or even electronic systems which are unsupported or well past their use-by date when you have a million and one other things to do.

     

    Callista Hospitality gives even the smallest properties the ability to operate as large hotels do providing you with a completely professional image and giving your guests confidence that they’re in good hands.

     

    And you don’t have to pay a fortune for it. It takes care of everything for you from reservations to debtors automatically keeping track of all transactions (including phone calls) and providing valuable management reports so that you are always in control of your business.

     

     

    Callista® Hospitality has been designed for small to medium-sized hotels/motels which need an effective, reliable, easy-to-use system to manage guests, telephones, invoicing, debtors and management reporting.  Callista® Hospitality provides advanced software design to make the day-to-day management of hotels and motels more efficient and to allow for the provision of new levels of service to guests. The system incorporates reservations, automatic faxing or e-mailing of confirmation letters directly from the system, automatic scheduled reporting, accurate telephone billing for cost recovery and other advanced hospitality features to make property management simple, efficient and profitable.